Policies

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Supermeteor(“We”) are committed to protecting and respecting your privacy. Please read below to see how Supermeteor handles information. Before you get to the details, here are a few of our fundamental privacy principles: Supermeteor relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy, including:

1. as necessary to provide the Services and fulfill our obligations pursuant to the Terms of Use. For example, we cannot provide the Services unless we collect and use your personal information;
2. where you have consented to the processing, which you can revoke at any time;
3. where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims;
4. where you have made the information public;
5. where necessary in the public interest;
6. where necessary for the purposes of Supermeteor’s or a third party’s legitimate interests, such as those of visitors, members or partners.

We collect, Use and Otherwise Process Information

Supermeteor processes two broad categories of personal information when you use our products and services:

• Your personal information as a developer customer (or potential developer customer) of Supermeteor – information that we refer to as Customer Account Data.
• The personal information of your end users’ who use or interact with your application that you’ve built on Supermeteor’s platform – this category contains both your Customer Usage Data (e.g., communications metadata) and your Customer Content (e.g., the contents of communications).

Supermeteor processes these categories of personal information differently because the direct relationship we have with you, our customer, is different than the indirect relationship we have with your end users.

We, Supermeteor, collect and process your personal information:

When you visit a Supermeteor public-facing website like Supermeteor.com, sign up for a Supermeteor event, like Signal, or make a request to receive information about Supermeteor or our products, like a Supermeteor whitepaper or a newsletter; When you contact Supermeteor’s Sales Team or Customer Support Team; and When you sign up for a Supermeteor account and use our products and services. We call this personal information Customer Account Data.

Broadly speaking, we use Customer Account Data to further our legitimate interests to:

• understand who our customers and potential customers are and their interests in Supermeteor’s product and services,
• manage our relationship with you and other customers,
• carry out core business operations such as accounting and filing taxes, and
• help detect, prevent, or investigate security incidents, fraud and other abuse and/or misuse of our products and services.

How We Protect Information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. The Services uses industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information and credit card numbers.

Where you have chosen a password which enables you to access certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. To achieve maximum data security, all Members’ passwords are encrypted.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data (our secure servers use advanced firewall technology), we cannot guarantee the security of your data transmitted to our Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

To help ensure that these measures are effective in preventing unauthorised access to your private information, you should be aware of the security features available to you through your browser. You should use a security-enabled browser to submit your credit card information and other personal information at the Services. Please note that if you do not use an SSL-capable browser, you are at risk for having data intercepted.

Most browsers have the ability to notify you if you change between secure and insecure communications, receive invalid services identification information for the Services you are communicating with, or send information over an unsecured connection. Supermeteor recommends that you enable these browser functions to help ensure that your communications are secure. You can also monitor the URL of the services you are visiting (secure URLs begin with https:// rather than http://), along with the security symbol of your browser to help identify when you are communicating with a secure server. You can also view the details of the security certificate of the services to which you are connected. Please check the validity of any Services you connect to using secure communications.

How Long We Store Customers Account Data

Supermeteor will store your Customer Account Data as long as needed to provide you with our services and to operate our business. If you ask Supermeteor to delete specific personal information from your Customer Account Data (see ‘How To Make Choices About Your Customer Account Data’ below), we will honor this request unless deleting that information prevents us from carrying out necessary business functions, like billing for our services, calculating taxes, or conducting required audits.

Here is an overview of how long we hold on to Customer Account Data in a form that can be used to identify you, unless there is a specific need or obligation to retain your information longer (like in the case of an open investigation, audit or other legal matter):

• Customer Account Data stored in our customer relationship management system(s) is generally stored up to 7 years following closure of your account. Invoice records, including their digital equivalent, may be retained in identifying form by Supermeteor for longer periods for accounting, tax, and audit purposes depending on and in accordance with applicable tax law.
• Your communications with Supermeteor’s Customer Support Teams may be retained for up to 3 years after your account is closed.
• Apart from the above, within 60 days following closure of your account, we will either delete other Customer Account Data or transform it such that it can no longer be used to identify you.

What Customer Usage Data and Customer Content Supermeteor Processes

We use Customer Usage Data and Customer Content to provide services to you and to carry out necessary functions of our business as a communications service provider. We do not sell your end users’ personal information and we do not share your end users’ information with third parties for those third parties’ own business interests. The particular end user personal information Supermeteor processes when you, our customer, use our products and services and the reason Supermeteor processes it depends on how you use our products and services and which Supermeteor products and services you use. For that reason, our API docs for each of our products and services are the best place to find information about our processing of personal information when you use that Supermeteor product and service.

In many cases, you can opt to store records of your communications, or other activities, on Supermeteor, which may include your end users’ personal information. You may also have the option to use additional features or tools within Supermeteor’s products or services that allow you to do things such as analyze the records, including end user personal information, in your Supermeteor account. In those cases, Supermeteor will process this information to provide you with the service you request.

In addition, records containing end user personal information may, from time to time, also be used in debugging or troubleshooting or in connection with investigations of security incidents, as well as for the purposes of detecting and preventing spam or fraudulent activity, and detecting and preventing network exploits and abuse.

How and When Supermeteor Use Information

We do not sell or allow your Customer Account Data to be used by third parties for their own marketing purposes, unless you ask us to do this or give us your consent to do this. Further, we do not sell your end users’ personal information (whether contained in Customer Usage Data or Customer Content). And, we do not share it with third parties for their own marketing or other purposes, unless you instruct us to do so.

When you visit our website, sign up for a Supermeteor event or request more information about Supermeteor, we collect information automatically using tracking technologies, like cookies, and through web forms where you type in your information. We collect this information to provide you with what you request through the web form, to learn more about who is interested in our products and services, and to improve navigation experience on our pages. Information You Share Directly: In some places on Supermeteor’s public-facing websites, you can fill out web forms to ask to be contacted by our Sales Team, sign up for a newsletter, register for a Supermeteor event, or take a survey. The specific personal information requested on these forms will vary based on the purpose of the form. We will ask you for information necessary for us to provide you with what you request through the form (for example, we will ask you for your email address if you want to sign up for an email newsletter and for your phone number if you want a member of our Sales Team to call you). We may also ask you for additional information to help us understand you better as a customer like your Supermeteor use case, your company name, or your role at your company. If you sign up to receive ongoing marketing communications from Supermeteor, like a newsletter, you can always choose to opt-out of further communications through a preferences page which will be linked from any marketing email you receive from Supermeteor. Or, you can contact our Customer Support Team to communicate your choice to opt-out.

Information We Collect Automatically: When you visit Supermeteor websites, including our web forms, we and our service providers acting on our behalf automatically collect certain information using tracking technologies like cookies, web beacons, and similar technologies. We use this information to understand how visitors to our websites are using them and which pages and features of the websites are most popular. This helps us understand how we can improve our websites and track performance of our advertisements. In addition, we using tracking technologies to help improve the navigation experience on Supermeteor websites. For more details on our use of cookies and tracking technologies, please see our Cookie Notice.

How We Secure Personal Information

We use appropriate security measures to protect the security of your personal information both online and offline. These measures vary based on the sensitivity of the personal information we collect, process and store and the current state of technology. We also take measures to ensure service providers that process personal data on our behalf also have appropriate security controls in place.

Please note that no service is completely secure. While we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.

To protect the confidentiality of your account and protect from unauthorized use of your account, we recommend enabling two-factor authentication for your account. Additionally, you must keep your account password and Auth Token confidential and not disclose them publicly or to unauthorized individuals – this includes accidentally distributing them in a binary or checking them into source control. Please let us know right away if you think your password or Auth Token was compromised or misused. For instructions on changing your password. For instructions on changing your Auth Token.

Similarly, if you provision an API Key, you should keep your secret, well… secret. You should store your API Key Account SID and secret in a secure location.

Privacy Policy Information

We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until you ask us to delete it or your account is deleted whichever comes first.

Following your deletion of your account, it may take up to 30 days to fully delete your personal information and system logs from our systems. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Information about you that is no longer necessary and relevant to provide our Services may be de-identified and aggregated with other non-personal data to provide insights which are commercially valuable to Supermeteor, such as statistics of the use of the Services. This information will be de-associated with your name and other identifiers.

Supermeteor reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If Supermeteor makes changes to this Privacy Policy, the updated Privacy Policy will be posted on the Services in a timely manner and, if we make material changes, we will provide a prominent notice. If you object to any of the changes to this Privacy Policy, you should stop using the Services.